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How Long Was Your Cable/Internet/Phone Down During Sandy?

Much was made about power outages, but many struggled to find reliable phone, Internet and cable connections in the wake of the storm as well.

Following the path of Hurricane Sandy at the end of October, nearly one month ago, much was made as hundreds of thousands – at the peak of the damage, nearly one million – of Long Island Power Authority customers were without power in their homes and businesses.

Since, several high-ranking members of the power provider, including interim-CEO Michael Hervey, have announced their intent to step down.

But for those who did have power during and shortly after Sandy, many struggled to find a means of finding out what was going on, as cable, Internet, and phone connections were likewise affected by the monster storm. At the same, in many cases when the lights came back on, their communications services were still down.

Many cable providers offered credits for those who were unable to access their service during and after the storm. Our question is: how long did you lose connection for? And how did you get up-to-date information while your connections were down?

Let us know in the comments.

Stuart Jones November 28, 2012 at 02:45 PM
Power was out for 6 days. Couldn't determine if internet was out at all.
Mary R November 28, 2012 at 04:44 PM
6 hrs for electric. Cable was on before and after power. FYI: LIPA could have VZ maintain the poles and choose not to. That exacerbated the problems LIPA had restoring power. Anything to save a buck
amy salle November 28, 2012 at 05:04 PM
SEVEN, YES SEVEN FULL DAYS. Funny, I just got the bill and no credit was received. I guess they will make us call sit and wait for a customer service rep before changing the bill. So annoying!!!!!!!!!!!!!!
Erin Schultz November 28, 2012 at 05:09 PM
Carole Myslborski said on North Fork Patch Facebook: "never lost elec. but lost cable/internet/phone for 5 days, came back on then went off again for a few hours."
Erin Schultz November 28, 2012 at 05:38 PM
Peggy Richards said on North Fork Patch Facebook: "it was horrible!!!! electric went out at 11:15 pm - so we went to bed. Woke up to power. I have no idea how long it was out the horror!! Gotta love Greenport Electric!"
muskrat November 28, 2012 at 07:47 PM
Power flickered, but stayed on, lost cable for 3 days and both cell phone and house phone ground line had problems at various times for several days. I'd use whichever was working at the time as usually one kept working. My biggest problem has been with Cablevision's new platform introduced in early October which fails every few days leaving me a TV picture but no sound and forcing me to turn it off and reboot each time. Apparently it's a glitch affecting many customers and Cablevision can not give me date when it will be fixed as they don't yet know how. No discount on my bill either.
Concerned November 28, 2012 at 09:39 PM
Several,days. I finally called DirectV and they came to our home asap and i am now enjoying their outstanding programing and reception. So i have a generator and now i will always have television programing because no more wires! Oh cheaper too!
S.B. Bonacker November 28, 2012 at 09:44 PM
No cable or internet for 6 days. And why do the remotes keep crashing, I never had such problems before. Have to reboot the whole box, it's been happening alot.
s c butler November 28, 2012 at 11:59 PM
cable and internet out for 4 days...call them and they will give credit but only for 3 days
TTTT November 29, 2012 at 01:49 AM
We had no power (thus no water pump!) for 3 days..and no cell for 4 days (verizon)...and no cable (phone Internet or tv) for more than a week. Had to throw out most of our fridge food (what we didn't save with coolers and ice). Verizon wireless said they would not charge for overages in texting (lifesaver!) Or minutes or data .... And cable said they'd give us credit for days lost but to wait a billing cycle or two. Reply
Bbambi November 29, 2012 at 11:03 AM
I was lucky and am thankful that I had power phone (Verizon) internet and cable and can't understand why ANYone would switch to optimum phone. My favorite thing- on a normal day when Cable goes for no apparent reason and I call to report and am asked , would you like to switch your phone over? Second favorite is when Internet goes and the phone recording says "for faster service, visit our website."
sandi kruel November 30, 2012 at 02:02 AM
My cable was out BEFORE the storm started..7 days and they even called my cell saying it had been restored and it took another day! But they did manage to get my bill to me and no credit!
TTTT November 30, 2012 at 01:32 PM
And an update: Today's bill from Cablevision showed a $40+ credit for lost service - so they kept their promise to honor what I reported as days without by lowering my bill in the "next" cycle.
TTTT November 30, 2012 at 01:34 PM
Just a comment: when we had Verizon as our home phone, the bills kept going up and up and up and it went out as often as Cable. With cable, the phone bill portion of the overall "triple" play service (including tv and internet) is the smallest piece - around $20/month - for pretty much unlimited calling in the US anytime - so I'll stick with what works, for the few times it goes out.
Fran Mollin December 01, 2012 at 07:55 PM
Almost 5 weeks without regular Optimum services. First 7 days we had no electricity so naturally no Optimum services. But, once the electricity was restored, we still had only intermitent services for out phone TV and internet. Everything was finally restored yesterday, Nov. 28th. Doesn't say too much for Optimum! Fran Mollin

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