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'Hotel Impossible' Takes on Gurney's

New series premieres Monday on the Travel Channel.

in Montauk will be focus of the first show in a new Travel Channel series, "Hotel Impossible," which airs Monday.

Hotel veteran Anthony Melchiorri will attempt to transform under-performing hotels around the country.

Melchiorri takes on a renovation of the hotel lobby — getting rid of that 1970's basement feel and bringing it into the chic 21st century, according to The Huffington Post.

To watch a clip, click here.

Be sure to watch owner Paul Monte and the Gurney's staff on "Hotel Impossible" Monday at 10 p.m.

Walter Noller April 10, 2012 at 11:45 AM
I watched the program and what was most obvious was the "Montauk Mindset" that is rampant in most of the "hotels" in town. It's the same ol', same 'ol that the owners of the rentals keep alive through their managing agents. Charge whatever the market will bear but don't spend any money to make Montauk experience anything more than a flophouse with a view. Perhaps others will get the message that was provided, at the Monte's expense, but I'd be more inclined to think the owners/managers of the resorts in Montauk are just glad it wasn't them being ridiculed on national TV.
Paul Monte April 16, 2012 at 03:33 AM
Well Walter, sorry to burst your bubble but at Gurney's we spend hundreds of thousands of dollars every year(sometimes millions) upgrading and renovating the resort buildings and property. In fact, in the last year we have renovated all of our guest rooms, rebuilt the Caffe Monte and Admirals Room, built a coed lounge in the spa, renovated our swimming pool, restored our beach and rebuilt our beach bar. Not to mention the makeover of the lobby (courtesy of Travel channel) And there's much more to come. As we discussed today, the show was an attempt to create an overly dramatic and dire situation in the hotel when in "reality" none existed. Of course service can always be improved and a property of 19 buildings on 11 acres on the ocean will always have more maintenance to do. All that being said, we're ok with being the property that's providing entertainment to a national audience as long as the phones keep ringing and the website traffic keeps growing as they both have been doing all week. Travel Channel has even created a Montauk page on their website which should cause even more travelers to include Montauk in their list of upcoming travel destinations.
Susan koval April 16, 2012 at 04:02 AM
Well Paul, sorry to burst YOUR bubble, but from my experiences at Gurney's both back in the 1980's when I was a kid, and recently have been terrible. I remember on both my visits waiting for ever for meals in the restaurant, shoddy decor, poor service and high prices. Shame on you for charging premium prices and not providing a quality experience for your customers. Both times I left Gurney's Inn feeling that my family had been ripped off. Hotel impossible was spot on!
Paul Monte April 17, 2012 at 12:37 AM
Hi Susan I am very sorry to hear that your experiences have not been good ones. I would love to talk to you further about that so that I can understand more fully the issues that you describe. Please call me so we can address your dissatisfaction. It is always our goal to make every guest happy and although we have done that for thousands over the years, it is upsetting to hear we failed in your case. I hope to hear from you soon Paul.
Walter Noller April 17, 2012 at 01:34 PM
In spite of reality TV's need to be dramatic, I still believe the objective set of eyes that can look at the things we take for granted is a good thing from time to time. I'm glad to see the freshened up lobby and hope the publicity will help promote our collective "jewel by the sea" as many of us are proud to have a significant destination such as Gurney's in our area. Sorry to say, however, many of the other Montauk resorts are in more dire need of the kick in the pants to bring them to the standards provided in other areas. Our economy is significantly impacted by the places people stay when visiting the area. It is therefore to the benefit of the entire town when people look forward to return visits based on an enjoyable stay. My personal thanks to Paul (and family) for being the brunt of the program but I think it's the kind of slap on the back of the head (NCIS reference) that will only make Gurney's a better place for its' visitors.

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